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Return & Refund

Returns Policy

Returns are welcomed for store credit, within 15 days of purchase, unused and tags attached.  We do not accept returns or exchanges if products are bought through any source other than trishscullychild.com.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your credit, once we've received and processed the returned item.  Customer is responsible for the return shipping and a $5 per item re-stocking fee will be applied. 

Shipping

Shipping is a flat rate of $7 anywhere in the continental US.  We offer free shipping on all orders over $100 within the continental US.  Free shipping does not apply to international, Hawaii, or Alaska shipments. If you require shipping to Alaska or Hawaii, please place your order and we will contact you with shipping quotes. WE DO NOT OFFER 2 DAY EXPRESS SHIPPING TO HAWAII OR ALASKA.  WE CANNOT SHIP EXPRESS TO PO BOXES, A PHYSICAL ADDRESS MUST BE PROVIDED. 

CANADA & UK SHIPPING IS $10

Please provide your physical shipping address, as we cannot ship to PO boxes. 

All orders will be shipped within 2 days, unless product is on pre-order, then product will ship by date listed on product.  2 day air shipping starts after our 2 day processing period.  Express shipping needs a physical address, we cannot ship to a PO Box for express delivery.

 

PRE ORDERS:  Pre orders are estimated ship dates only, and can vary depending on the production process.  If you have a specific event date, we advise not ordering a pre-order item and choosing something in stock.  Pre-orders are cancellable for STORE CREDIT ONLY.  NO EXCEPTIONS. IF YOU ORDER A PRE ORDER ITEM MIXED WITH AVAILABLE TO SHIP NOW ITEMS, YOUR ORDER WILL BE HELD UNTIL THE PRE ORDER ITEM IS AVAILABLE. WE ARE NO LONGER ABLE TO MAKE MULTIPLE SHIPMENTS AS A COURTESY. PLEASE ORDER SEPARATELY FROM PRE ORDER ITEMS IF YOU WOULD LIKE TO RECEIVE IN STOCK ITEMS SOONER.  By accepting an item on pre-order status, you are agreeing to these terms and conditions.  

 

Refunds

Returns are welcomed for store credit, within 15 days of purchase, unused and tags attached.  We do not accept returns or exchanges if products are bought through any source other than trishscullychild.com.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your credit, once we've received and processed the returned item.